bi111 Frequently Asked Questions

Creating a bi111 account takes under two minutes. Visit the bi111 website, click the registration link, and complete the sign-up form with your full name, email address, mobile number, and preferred currency (BDT). You will receive a verification SMS or email to confirm your number. Once confirmed, your account is live and ready to fund via bKash, Nagad, or any other supported payment method. You must be 18 or older to register.

bi111 requires a valid government-issued identity document to complete Know Your Customer (KYC) verification before your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to provide a recent utility bill, bank statement, or bKash/Nagad statement as proof of address. Uploading clear, readable scans through your account dashboard is sufficient — no in-person visit is required.

Use the "Forgot Password" link on the bi111 login page to reset your password instantly. Enter the email address or mobile number linked to your account and you will receive a reset link or one-time PIN within a few seconds. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact bi111 support via live chat with your NID for identity-based account recovery.

No. bi111 strictly enforces a one-account-per-player policy. Each player is permitted exactly one registered account, tied to one NID, one mobile number, and one primary payment method. Opening duplicate accounts — whether to claim multiple welcome bonuses or for any other reason — is a violation of the bi111 Terms & Conditions and will result in all associated accounts being permanently closed and any pending balances forfeited.

To permanently close your bi111 account, contact the support team via live chat or email at [email protected] and submit a written account closure request. Before closure, any remaining balance will be processed as a final withdrawal to your registered bKash or Nagad account. Note that if you are closing your account for responsible gaming reasons, the self-exclusion tool in your account settings is faster and offers structured options including a permanent ban that cannot be reversed.

bKash deposits on bi111 are processed instantly — your account balance is updated within seconds of a successful bKash transaction confirmation. There is no manual review for standard deposits. If your bKash payment shows as completed on the bKash app but your bi111 balance has not updated after five minutes, contact support with your bKash transaction ID and the team will resolve it immediately.

The minimum deposit on bi111 is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum deposit is ৳500. These low thresholds are designed so that players across Bangladesh — from Dhaka to rural Barisal — can participate comfortably without committing a large amount upfront.

The minimum withdrawal on bi111 is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money-laundering best practice. You must have completed KYC verification before your first withdrawal can be approved — unverified accounts cannot process outgoing payments.

Most bi111 withdrawals to bKash and Nagad are completed within 1–3 hours of approval. Bank transfer withdrawals typically take 1–2 business days depending on your bank's processing schedule. Withdrawals submitted on Bangladeshi public holidays (e.g., Victory Day on December 16 or Eid holidays) may experience slight delays. Verified accounts with a clean transaction history enjoy the fastest processing times.

bi111 does not charge any platform-side fees for deposits or withdrawals. However, your payment provider — such as bKash or Nagad — may apply their own standard transaction fees as per their published rate cards. These third-party fees are outside bi111's control. To avoid surprises, check your bKash or Nagad app for the applicable send-money fee before initiating a transfer to your bi111 account.

Yes. bi111 accepts deposits and processes withdrawals via Nagad, Rocket (Dutch-Bangla Bank mobile banking), and Upay in addition to bKash. All four mobile wallet options are available from the deposit/withdrawal section of your account dashboard. Each wallet operates on its own processing flow — follow the on-screen instructions for the specific wallet you are using, and ensure you enter the correct bi111 merchant number to avoid failed transactions.

bi111 covers a comprehensive range of cricket betting markets, including match winner, series winner, top run-scorer, top wicket-taker, first innings total, and live in-play markets. Bangladesh-specific competitions including the BPL (Bangladesh Premier League), Dhaka Premier League, and Bangladesh Tigers international fixtures are prominently featured alongside the IPL, T20 World Cup, ICC ODI World Cup, and bilateral series. Outright tournament winner markets open well in advance of each competition.

Yes. The entire bi111 platform — including live casino, slots, sports betting, and fishing games — is fully optimised for mobile browsers on Android and iOS. No app download is required; simply open bi111 in Chrome or Safari on your smartphone for a native-quality experience. The mobile interface automatically adjusts for touchscreen navigation, and all payment options including bKash and Nagad work seamlessly on mobile.

All slot games on bi111 use certified Random Number Generators (RNGs) to ensure every spin outcome is completely random and independent of previous results. RTP (Return to Player) is the theoretical percentage of total wagered money a slot pays back to players over millions of spins — for example, an RTP of 96% means the game returns ৳96 for every ৳100 wagered on average over time. bi111 slots from providers such as Pragmatic Play, NetEnt, and Microgaming display their RTP in the game information panel.

Bombing Fishing is an arcade-style shooting game available on bi111 where players fire at fish and sea creatures to win prize payouts. Each fish type carries a different multiplier value, and special weapon upgrades — including bombs and lightning — allow for higher-value catches. It is one of the most popular casual games among bi111 players in Bangladesh due to its simple controls, fast rounds, and the ability to play in short sessions on a mobile phone.

bi111 offers an extensive live casino lobby powered by Evolution Gaming, Ezugi, and Pragmatic Play Live — three of the world's leading live dealer providers. Available games include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, Live Sic Bo, and game-show formats such as Crazy Time and Monopoly Live. Tables are available in multiple stake ranges, from low-limit tables accessible to casual players to high-roller VIP tables with elevated betting ceilings.

bi111 offers a welcome bonus for new players who make their first qualifying deposit — the bonus matches a percentage of your initial deposit up to a stated maximum amount in BDT. The exact terms, percentage match, and maximum bonus value are displayed on the promotions page at the time of sign-up, as they are updated periodically. The welcome bonus is available to all newly registered players who complete KYC verification and make a deposit of at least the minimum qualifying amount.

A wagering requirement (also called a playthrough requirement) is the total amount you need to bet before bonus funds can be converted into real, withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. On bi111, the wagering requirement for each promotion is clearly stated in the offer terms. Not all games contribute equally — check the contribution percentages for slots, live casino, and sports bets before choosing where to play through a bonus.

Each bi111 bonus has an individual validity window that is specified in its terms — typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement is not met within the validity window, the bonus balance and any winnings generated from it are forfeited automatically. Always check the expiry date in your bi111 account's bonus section immediately after claiming an offer so you can plan your play schedule accordingly.

Yes. bi111 regularly launches season-specific promotions aligned with major cricket tournaments including the BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series. These promotions typically include enhanced odds on selected matches, cash-back offers on cricket bet losses, deposit bonus boosts during tournament windows, and prize pools for top-performing players on the bi111 leaderboard. Check the promotions section of your account during active cricket seasons for the latest offers.

bi111 is a safe and reliable online betting platform that uses 256-bit SSL encryption to protect all data transmissions between your device and the bi111 servers. Player funds are held in segregated accounts separate from operational funds, and all casino games are provided by certified, internationally recognised game studios with independently audited RNGs. bi111 applies strict KYC and AML procedures to protect against fraud and ensure the platform is used only by genuine, verified players.

bi111 enforces a strict minimum age of 18 years. No person under the age of 18 is permitted to register, deposit, or play on the platform under any circumstances. Age is verified at registration and confirmed again during KYC before any withdrawal is processed. Any account found to belong to a player under 18 is immediately suspended, all deposits are returned, and the case is referred appropriately. The 18+ rule applies uniformly to all players in Bangladesh.

bi111 provides a full suite of responsible gaming tools accessible from your account settings under the Responsible Gaming tab. You can set daily, weekly, or monthly deposit limits in BDT — these take effect immediately. If you need a short break, the time-out feature lets you suspend your account for 24 hours, 48 hours, 7 days, or 30 days. Any request to reduce a limit or activate a time-out is instant; requests to increase limits are subject to a mandatory 24-hour review period.

Self-exclusion is a long-term voluntary account suspension for players who feel gambling is causing them harm. On bi111, you can self-exclude for 6 months, 1 year, 3 years, 5 years, or permanently. To activate it, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your duration, and confirm. The suspension takes effect immediately and cannot be reversed during the chosen period for any reason. Any remaining account balance is returned to your registered payment method within 5 business days.

If you feel gambling is negatively affecting your life, finances, or relationships, please reach out for support immediately — there is no stigma in doing so. Contact the bi111 responsible gaming team 24/7 via live chat or email at [email protected]. External resources available to players in Bangladesh include Gamblers Anonymous (gamblersanonymous.org), GamCare, BeGambleAware, and the National Institute of Mental Health (NIMH) in Dhaka. Remember: gambling should always be entertainment, not a way to earn income or escape problems.