bi111 Privacy Policy

How bi111 Protects Your Privacy

At bi111, we understand that trust is the foundation of every player relationship. The data you share with us when you register, deposit, play, and interact with our support team is handled responsibly, kept secure, and never sold to third parties. The following principles summarise our approach to privacy on the bi111 platform.

Information We Collect

The categories of personal data bi111 gathers and the circumstances in which they are collected.

When you interact with the bi111 platform — whether by registering an account, making a deposit, placing a bet, contacting support, or simply browsing the website — certain information about you is collected. This section describes in detail the categories of data we gather and the context in which each category arises.

Registration Data

When you create a bi111 player account, you are required to provide the following information:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — to verify that you are at least 18 years of age and legally permitted to gamble.
• Email address — used for account communications, transaction confirmations, and password recovery.
• Bangladeshi mobile number — used for SMS-based two-factor authentication (2FA) and payment verification via bKash, Nagad, or Rocket.
• Residential address — including district and division within Bangladesh, collected during the KYC verification process.
• Username and password — chosen by you at registration. Only a hashed version of your password is stored; bi111 never stores your password in plain text.

Identity Verification (KYC) Data

In accordance with our anti-money laundering obligations, bi111 collects the following documentary evidence during the Know Your Customer (KYC) process:

• Scanned copy or photograph of your National Identity Card (NID), passport, or valid driving licence.
• A recent utility bill, bank statement, or other official document confirming your residential address in Bangladesh.
• Screenshot or photograph of your registered bKash, Nagad, Rocket, Upay, or bank account confirming ownership of the payment method used for deposits.
• In certain circumstances, documentation confirming the lawful source of funds deposited into your bi111 account.

Financial Transaction Data

Every financial transaction processed through your bi111 account is recorded for compliance, dispute resolution, and audit purposes. This includes:

• Deposit and withdrawal amounts in Bangladeshi Taka (৳ / BDT).
• The payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank).
• Transaction reference numbers and timestamps (Bangladesh Standard Time, UTC+6).
• Bonus credits, wagering activity, and promotional redemption history.

Technical & Device Data

When you access bi111 via a browser or mobile device, we automatically collect certain technical information, including:

• IP address and approximate geolocation (city/region level).
• Browser type, version, and operating system.
• Device type (mobile, tablet, desktop) and screen resolution.
• Referring URL and pages visited within the bi111 platform.
• Session duration, click patterns, and navigation behaviour (used to improve platform usability).

Communications Data

Records of your communications with the bi111 support team — including live chat transcripts, emails sent to [email protected], and any complaint or dispute correspondence — are retained for quality assurance, training, and dispute resolution purposes.

How We Use Your Data

The purposes for which bi111 processes the personal information it collects.

bi111 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises the primary processing purposes and the corresponding legal basis for each.

bi111 will never use your personal data for automated profiling that produces legally significant effects without human oversight. Responsible gaming interventions (such as automatic deposit limit alerts) are system-generated but are always reviewed by a human support agent before any account action is taken.

Data Sharing & Disclosure

When and with whom bi111 shares your personal information.

bi111 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may, however, be shared with carefully selected third parties where it is necessary to deliver the bi111 service or where we are required to do so by law. The categories of recipients are described below.

Payment Service Providers

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, bi111 shares the minimum necessary financial and identity data with the relevant payment processor. Each payment partner operates under its own regulated privacy framework. bi111 shares only what is required to complete the transaction.

Game Studio Providers

Casino and sports betting content on bi111 is provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive anonymised session data (such as game round IDs and bet amounts) for game performance monitoring purposes. No personally identifiable information is shared with game studios beyond what is required for jackpot prize verification in the rare event of a major jackpot win.

Identity Verification Services

To facilitate KYC verification at scale, bi111 may use regulated third-party identity verification services. These providers process your identity documents (NID, passport) under strict data processing agreements and are not permitted to retain your documents beyond the duration of the verification check.

Legal & Regulatory Authorities

bi111 will disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law — including in response to lawful requests relating to fraud investigations, money laundering inquiries, or court orders. bi111 will, wherever legally permissible, notify the affected player before making such a disclosure.

Business Transfers

In the event that bi111 undergoes a corporate restructuring, merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified in advance of any such transfer via email and will be given the opportunity to close their accounts and withdraw their funds if they do not wish their data to be processed by the new entity.

Cookies & Tracking Technologies

How bi111 uses cookies, local storage, and similar technologies on its platform.

bi111 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, to maintain your login session, and to analyse how players interact with the site so that we can improve the experience. This section explains what these technologies are and how you can control them.

What Are Cookies?

A cookie is a small text file that a website places on your device when you visit it. Cookies are widely used to make websites work efficiently and to provide information to the site owner. bi111 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Categories of Cookies Used by bi111

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling strictly necessary cookies will prevent you from logging in to your bi111 account and using core platform features. Detailed instructions for managing cookies in popular browsers are available in each browser's help documentation.

bi111 does not use cookies for cross-site advertising tracking and does not participate in third-party advertising networks. All analytics data collected via cookies is used solely for internal platform improvement purposes.

Data Retention & Storage

How long bi111 keeps your personal data and why.

bi111 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes that may arise. We do not retain personal data for longer than is necessary. The following retention periods apply to the main categories of data we hold.

• Active account data (registration details, contact information, preferences): Retained for the lifetime of your active bi111 account, plus a minimum of five years following account closure to satisfy AML record-keeping requirements.
• KYC identity documents (NID scans, passport copies, proof of address): Retained for a minimum of five years from the date of submission, in line with applicable financial compliance obligations.
• Financial transaction records (deposits, withdrawals, bet histories): Retained for a minimum of five years from the date of each transaction.
• Communications records (support chat logs, emails): Retained for a minimum of two years from the date of the communication, or longer if the communication relates to an open or unresolved dispute.
• Technical and device data (IP logs, session data): Retained for 12 months from the date of collection, then anonymised or deleted.
• Cookies and analytics data: Retained in accordance with the retention period associated with each cookie category (see Section 4).

Upon the expiry of the applicable retention period, bi111 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. Where deletion is not technically possible within a given system (for example, backup archives), the data will be isolated and protected from further processing until deletion is feasible.

Your Privacy Rights

What rights you have over your personal data held by bi111 and how to exercise them.

As a bi111 player, you have the following rights in relation to your personal data. These rights can be exercised free of charge by contacting the bi111 Data Protection team at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that bi111 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic profile information (such as your email address or phone number) directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that bi111 delete your personal data. This right is subject to our legal retention obligations — for example, we are required to retain KYC and financial transaction records for a minimum of five years and cannot erase these records on request during the mandatory retention period.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive the personal data you have provided to bi111 in a structured, commonly used, machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though bi111 may be able to demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time by updating your communication preferences in account settings or by contacting support.

Data Security Measures

The technical and organisational measures bi111 applies to protect your personal data.

bi111 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational safeguards to protect it against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• TLS/SSL Encryption in Transit: All data transmitted between your device and bi111 servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms that your connection to bi111.bet is secured.
• Encrypted Storage at Rest: Sensitive data fields — including KYC documents, payment method details, and password hashes — are encrypted at rest using AES-256 encryption in bi111's secure database infrastructure.
• Password Hashing: Player passwords are never stored in plain text. bi111 uses a strong one-way cryptographic hashing algorithm with unique per-user salts, ensuring that even in the unlikely event of a data breach, your password cannot be recovered from stored data.
• Two-Factor Authentication (2FA): SMS-based 2FA is available for all bi111 accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised account access, even if your password is compromised.
• Access Controls: Access to player personal data within bi111's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and regularly audited.
• Penetration Testing: bi111's platform undergoes regular security assessments and penetration testing by qualified independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Fraud Monitoring: Automated systems continuously monitor account activity, login patterns, and transaction behaviour for anomalies consistent with account takeover, fraud, or money laundering. Suspicious activity triggers an immediate security review.

Despite these measures, no internet-based system can be guaranteed to be 100% secure. bi111 cannot accept liability for data breaches that result from circumstances genuinely beyond our reasonable control. In the event of a significant data breach affecting your personal information, bi111 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

Updates to This Policy

How bi111 communicates changes to its Privacy Policy.

bi111 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will notify registered players via email to their registered address and/or via a prominent notice on the bi111 platform for a period of at least 14 days following the update.

The "Effective Date" displayed at the top of this page indicates when the current version of the Privacy Policy came into force. We encourage you to review this page periodically so that you remain informed about how bi111 protects your personal data. Continued use of the bi111 platform following notification of a material update to this Policy constitutes your acceptance of the revised terms.

If you have questions, concerns, or complaints regarding this Privacy Policy or the way in which bi111 handles your personal data, please contact our Data Protection team directly:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 via the bi111 platform, Bangladesh Standard Time (UTC+6)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.