bi111 Responsible Gaming

Our Commitment to Safe Play

How bi111 approaches player welfare and why responsible gaming sits at the heart of everything we do.

bi111 is Bangladesh's leading online casino and sports betting platform, and we take our responsibility to players as seriously as we take the quality of our games. We firmly believe that gambling should be an enjoyable leisure activity — one that fits comfortably within a player's budget, time, and lifestyle. It should never feel like an obligation, a strategy for earning income, or a way to escape personal difficulties.

Our responsible gaming framework is built on four core principles: transparency (clear information about the risks of gambling), control (practical tools that empower players to manage their own behaviour), prevention (proactive identification of players who may be developing a problem), and support (access to help at every stage, without stigma or barriers).

Every feature described on this page is available free of charge to all registered bi111 players. We do not charge fees to activate deposit limits, time-outs, or self-exclusions. We do not send promotional emails to players who have activated a time-out or self-exclusion. We do not offer bonuses or incentives designed to reverse a responsible gaming decision once it has been made.

If you ever feel that gambling is causing you financial stress, affecting your relationships, or interfering with your daily responsibilities in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, please reach out to the bi111 support team immediately. Help is available 24 hours a day, seven days a week — entirely in English and at no cost to you.

18+ Age Restriction Policy

bi111 strictly prohibits access to its platform for anyone under the age of 18.

bi111 operates an absolute minimum age policy of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the bi111 platform. This policy applies uniformly across all of Bangladesh and is not subject to any regional or parental-consent exceptions.

Age verification is conducted at the point of registration and again during the Know Your Customer (KYC) process, which is required before a player's first withdrawal can be processed. Players are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — that confirms their date of birth. Any account where the holder is found to be under 18 will be immediately suspended, all funds will be returned to the depositing payment method, and the case will be referred to the appropriate authority.

Parental Controls

If you share a device with children or young people in your household in Bangladesh, we strongly recommend using parental control software to prevent underage access to gambling websites, including bi111. Free and low-cost filtering tools are available for all major operating systems and mobile platforms. Always log out of your bi111 account when you are not actively using it, and never share your login credentials with anyone — including family members.

Signs of Problem Gambling

Recognising the early warning signs is the first step toward getting back in control.

Problem gambling develops gradually and can be difficult to recognise in oneself. The following behavioural indicators are widely recognised by addiction specialists as warning signs that gambling may be moving from recreational entertainment into harmful territory. If you identify with any of these patterns, we encourage you to use the bi111 protection tools described further on this page or to contact our support team.

• Chasing losses: Continuing to play or increasing your stakes in an attempt to win back money you have already lost — sometimes referred to as "chasing".
• Preoccupation with gambling: Thinking frequently about past sessions, planning your next session, or calculating how to get more money to gamble with — even when you are at work, at home with family, or trying to sleep.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities in Dhaka, Chittagong, or elsewhere in Bangladesh because of time spent gambling or recovering from gambling.
• Gambling with money you cannot afford to lose: Using funds intended for rent, utility bills, food, education, or family expenses — including bKash or Nagad balances meant for essential payments — to fund gambling sessions.
• Borrowing or concealing money: Borrowing money from friends, family, or financial institutions specifically to gamble, or hiding the extent of your gambling activity from people close to you.
• Failed attempts to stop: Repeatedly trying to cut down or stop gambling altogether but finding yourself unable to do so.
• Gambling to escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties rather than for entertainment.
• Irritability when not gambling: Feeling restless, anxious, or irritable when you are unable to gamble or when you try to reduce your gambling activity.
• Escalating stakes: Finding that you need to bet larger and larger amounts to achieve the same level of excitement — a pattern similar to tolerance in substance addiction.

If you recognise three or more of the above signs in your own behaviour, bi111 strongly encourages you to act promptly. Use the self-exclusion tool, contact bi111 support, or reach out to one of the independent support organisations listed in the Support & Resources section at the bottom of this page.

Self-Assessment Checklist

A quick, private checklist to help you honestly evaluate your current relationship with gambling.

The following questions are adapted from tools widely used by responsible gaming organisations. Answer them honestly — the results are entirely private and are not recorded or transmitted to bi111. They are provided here as a reflective aid only.

Player Protection Tools

A full overview of the responsible gaming controls available to every bi111 player.

bi111 provides a comprehensive suite of player-controlled tools designed to help you maintain a healthy relationship with gambling. All tools are accessible from the Responsible Gaming section of your account settings at any time, at no cost, and without any requirement to speak to a support agent first (though our team is always available if you prefer to discuss your options).

All tools that reduce your limits or access (e.g., lowering a deposit limit, activating a time-out, initiating self-exclusion) take effect immediately with no cooling-off period. Any request to increase a limit or lift a time-out is subject to a mandatory 24-hour review period to protect against impulsive decisions made in the heat of a losing streak. Self-exclusions cannot be reversed during the chosen exclusion window under any circumstances.

Deposit & Wager Limits

How to set and manage financial controls on your bi111 account.

Setting a deposit limit is the single most effective way to ensure that gambling remains within your personal budget. bi111 allows every player to set a maximum deposit amount across three time horizons: daily (rolling 24-hour period), weekly (rolling 7-day period), and monthly (rolling 30-day period). Once a limit is reached, no further deposits will be accepted via bKash, Nagad, Rocket, Upay, or any other payment method until the relevant period resets — or until you request a reduction.

How to Set a Deposit Limit

1. Log in to your bi111 account and navigate to Account Settings.
2. Select the Responsible Gaming tab within account settings.
3. Choose Deposit Limits and select the time period you wish to set (Daily / Weekly / Monthly).
4. Enter the maximum deposit amount in Bangladeshi Taka (৳) that you are comfortable with for that period.
5. Confirm the limit. The restriction takes effect immediately — your next deposit attempt above the limit will be declined automatically.

Loss Limits

In addition to deposit limits, bi111 offers net loss limits — a cap on the total amount of money you can lose (deposits minus withdrawals) within a defined period. Once your net loss reaches the threshold you have set, your account will be temporarily restricted from placing further bets for the remainder of that period. This tool is particularly useful for players who fund their accounts in lump sums rather than incremental deposits.

Wager Limits

Wager limits cap the maximum stake you can place on a single bet or casino round. For example, a ৳500 single-wager limit prevents you from placing a bet larger than ৳500 regardless of your account balance. This is particularly helpful for players who are prone to placing large impulsive bets during emotionally charged cricket matches — such as BPL finals or T20 World Cup knock-out games — or during live casino sessions.

Time-Out & Cool-Off Periods

Short-term account suspension options for players who need a break.

A time-out is a short-term, voluntary suspension of your bi111 account. It is designed for players who feel they need a temporary break from gambling — perhaps after a run of losses, during a particularly stressful period of life, or simply as a routine wellness measure. A time-out is distinct from self-exclusion: it is shorter in duration, and your account is automatically restored at the end of the selected period without any action required on your part.

Available Time-Out Durations

• 24 Hours — Immediate one-day suspension. Account automatically reactivates after 24 hours.
• 48 Hours — Two-day break. Useful after a heavy weekend of cricket or casino play.
• 7 Days — One-week suspension. Recommended if you have noticed a pattern of daily play that feels difficult to break.
• 30 Days — One-month break. A meaningful pause that allows time to reflect and reset habits without committing to a full self-exclusion.

What Happens During a Time-Out?

While a time-out is active, your bi111 account is fully suspended. You will not be able to log in, make deposits, place bets, or access the casino or sports sections of the platform. Any open bets placed before the time-out was activated will be settled normally. Your account balance is preserved in full and will be accessible when the time-out expires.

bi111 will also pause all promotional communications — including bonus offers, tournament invitations, and marketing emails — for the duration of your time-out. You will not receive any messages designed to encourage you to return to the platform before the time-out period ends.

How to Activate a Time-Out

1. Log in to your bi111 account and go to Account Settings.
2. Navigate to the Responsible Gaming section.
3. Select Time-Out / Take a Break.
4. Choose your preferred duration (24 hours, 48 hours, 7 days, or 30 days).
5. Confirm your selection. The suspension is applied instantly — you will be logged out of all active sessions immediately.

You may also request a time-out by contacting the bi111 support team via live chat at any time. Support agents are available 24/7 in English and can activate a time-out on your account within minutes of your request.

Self-Exclusion Programme

Long-term account closure for players who believe gambling is causing them serious harm.

Self-exclusion is the most serious player protection measure available on bi111. It is intended for players who have concluded that they are unable to gamble safely and wish to prevent themselves from accessing the bi111 platform for an extended period. If you are at this point, we want you to know that seeking self-exclusion is a courageous and entirely reasonable decision, and our team will support you fully through the process.

Self-Exclusion Durations

• 6 Months — The minimum self-exclusion period. Cannot be reversed or lifted for any reason during the 6-month window.
• 1 Year — Recommended for players who have identified a persistent pattern of problem gambling.
• 3 Years — A long-term exclusion for players who want a substantial recovery period.
• 5 Years — Extended exclusion offering a full half-decade away from the bi111 platform.
• Permanent — An irrevocable, lifetime exclusion. Once activated, a permanent self-exclusion cannot be reversed under any circumstances. This option is available to any player who wishes to close their bi111 account permanently.

What Self-Exclusion Means in Practice

• Your account is immediately suspended — you cannot log in, deposit, or place bets for the entire duration of the exclusion period.
• All marketing, promotional, and bonus communications are stopped with immediate effect and will not resume during the exclusion period.
• Any account balance you hold at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, or bank account) within 5 business days.
• Any open bets at the time of exclusion will be voided and the corresponding stakes returned.
• If you attempt to create a new bi111 account during an active self-exclusion period, that account will be closed and any deposits returned.
• After a timed self-exclusion period expires, a mandatory 7-day reactivation review is conducted before your account can be reopened, during which a support agent will contact you to confirm your decision to return.

How to Self-Exclude

1. Log in to your bi111 account and navigate to Account Settings.
2. Go to the Responsible Gaming tab and select Self-Exclusion.
3. Choose your exclusion duration from the options listed above.
4. Read and confirm the terms of the self-exclusion — the process requires explicit written confirmation to ensure the decision is intentional.
5. Your account is suspended immediately upon confirmation. A confirmation email will be sent to your registered address.

Alternatively, you may request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request", including your registered username and your chosen exclusion duration. The support team will process your request within one hour of receipt and will confirm the exclusion by reply email. Live chat is also available 24/7 if you prefer to speak to someone directly.

Protecting Minors

Steps bi111 and parents or guardians can take to prevent underage access to gambling content.

bi111 is committed to ensuring that children and young people in Bangladesh are never exposed to gambling content or given any opportunity to participate in real-money play. Our age verification systems are designed to intercept underage registrations at the point of sign-up, and our KYC process independently confirms age before any withdrawal is permitted. However, technology alone is not sufficient — parental awareness and household-level controls play an equally important role.

Recommended Parental Control Measures

• Use device-level filtering software to block access to gambling websites on shared computers, tablets, and smartphones. Many free and low-cost solutions are available for Android and iOS devices commonly used across Bangladesh.
• Never share your bi111 login credentials with any family member, including older teenagers who may appear responsible. Your account is registered in your name and you are legally responsible for all activity conducted from it.
• Log out of your bi111 account completely after every session rather than relying on browser auto-fill or saved passwords. Enable two-factor authentication (2FA) for an additional layer of account security.
• Keep financial apps and payment accounts secure. If your bKash or Nagad account is linked to your bi111 account, ensure that your mobile PIN is not known to other household members.
• Talk openly with young people about gambling — explain that it is an adult activity regulated by age restrictions, that the house always has a mathematical advantage, and that gambling is never a reliable way to earn money.
• Report suspected underage access immediately. If you believe a minor has accessed your account or any bi111 account, contact [email protected] immediately for an urgent account review.

bi111 conducts periodic audits of accounts where age-related anomalies are detected — for example, accounts where the registered device is also used to access children's educational platforms. If an account is flagged during such a review, it will be suspended pending verification. We take this responsibility seriously and will always err on the side of caution when a minor's safety may be at risk.

Support & Resources

Where to turn if you or someone you know needs help with problem gambling.

Seeking help is a sign of strength, not weakness. Whether you are dealing with a minor concern about your playing habits or a more serious problem, the following resources are available to players in Bangladesh and internationally. bi111 encourages all players to use these services freely — they are confidential, non-judgmental, and in most cases free of charge.